We want to give you the same level of service when you purchase from our website as you would receive in-store. From the initial purchase, our free 10 year guarantee, furniture care guides, through to any updates and delivery of your order.
We understand your furniture is a big investment, which is why we are committed to providing furniture to love and last.
We are so confident in the quality of our furniture that we offer a 10 year structural guarantee on upholstery, beds, dining and storage cabinets as standard. So you can enjoy your new furniture with that extra peace of mind.
How to keep your new furniture at its best...
Of course for that extra peace of mind you can invest in our Staingard’s 5 year protection plan. Staingard’s 5 year cover lets you relax and enjoy your new investment, with fabric cover any spills will be taken care of and if you purchase a leather sofa you will get the additional cover against rips, tears, burns or scratches.
Customer Service Department“The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail”.
If you experience any issues with your furniture that fall under our guarantee, please follow these steps to start the process:
Contact Information
For more information or assistance, please contact our customer service team at:
Fantastic Customer Service
Scott Dupree was our adviser and he was extremely helpful. He did not push us into buying and spent ...
Large range of beds/ mattresse...
Helpful and non pressured advice. Thank you to Steve H - great advice and information. So many to ch...
Visited Southport recently
Visited recently and was advised by Jenny. She handled the sale, order and delivery of our beautiful...
Excellent customer service.
As usual, excellent customer service from Sandra. Extremely patient, turning our vision into reality...
Just bought a recliner chair
Just bought a recliner chair from Stokers Chester branch and was helped by Amanda in this purchase. ...
Recently ordered carpets from ...
Recently ordered carpets from Stokers, Southport after a recommendation from Jenny. Geoff was extre...
One of my favorite Stores.
One of my favoritr Stores. I have always found Stokers to be a very pleasant place to go and shop, a...
Another good experience of Sto...
As usual with a visit to Stokers, the service is very different, and very much better than the retai...
Excellent customer service
We visited Chester Stokers a week ago and was assisted by Amanda. We knew what we were looking for a...
Visited Southport store on Sat...
Visited Southport store on Saturday just to look at ottoman bed frames. The bed salesperson wasn't t...
I ordered bedroom furniture at...
I ordered bedroom furniture at Stokers Chester then ordered more over the phone. Joe Tudor helped me...
Visited Chester store last wee...
Visited Chester store last week, my wife and myself. We knew what we wanted to view and when approac...
Amazing experience
We visited Stokers today to.purchase a leather suite. Our Sales person Graham Bedworth was a super s...
I had a brillant experience i...
I had a brillant experience in stoker southport its.was my third visit after looking at the other ...
Visited Stokers Chester and ha...
Visited Stokers Chester and had the pleasure of meeting Andrew Short, who looked after us and was ve...
Huge choice. Friendly, helpful...
We visited Stokers in Southport a couple of times to try out sofas and armchairs. Both times we spen...
Sofa purchase
Scott wasn't pushy and helped us decide on the correct configuration to best suit our needs. The sof...
Great experience.
Having earlier ordered two armchairs with David excellent experience. My recent experience was with ...
Joe at Stokers went above and ...
After a house fire I went into Stokers Furniture Chester to replace a large portion of my household ...
3 seater sofa
Purchased sofa from Stockers and was pleased with the help I received from Steve Wood. Have bought f...
Stokers Quality & Service
I have recently bought a sofa & chair from stokers in southport the moment we walked in we were gr...
Further furniture purchase
Following already purchasing 2 Stressless sofas and foot stool with the assistance of Mark Cain we r...
We recently visited the Cheste...
We recently visited the Chester store to look at bedroom furniture.The selection of furniture was im...
Quality leather sofa from a we...
Craig and Connor were both friendly and knowledgeable. Craig gave us our free cleaning kit and insul...
Top furniture store.
Second visit to Stokers today 12th. April .This visit we wanted 2 reclining chairs. Mr Mark Cain he...
Great shopping experience …
We bought a few sofas and dining table and chairs from Chester. Andy looked after us really well and...
Julie williams
Julie williams at the Chester store was incredibly helpful, knowledgeable and a pleasure to shop wit...
Fantastic Couch / Fantastic Se...
Myself & partner purchased our first couch for our first house at the Southport store this morning. ...
High quality and top class exp...
We have only bought from Stokers for the last 20 years. High quality furniture and top class service...
